Terms of sale
1. Preamble
La Lourde, a simplified joint stock company with a capital of €20,000, is registered in the Paris Trade and Companies Register. Specializing in the sale of interior doors and associated accessories, our offer is aimed at both individuals and professionals, with a clear distinction in our commercial approach to best meet their specific needs.
Our product line includes melamine, lacquered, wood veneered doors, as well as accessories such as handles, door stops, locks, and hinges. Transactions with professionals for orders over €5,000 excluding VAT are processed on the basis of deposits of 50% of the order, thus guaranteeing a secure commitment by both parties. The remaining 50% must be paid before the start of delivery of the order.
We also have an accessible showroom for a direct shopping experience, allowing our customers to discover the quality of our products in person
2. Purpose:
The purpose of these General Terms and Conditions of Sale (GTC) is to define the terms and conditions under which La Lourde offers and sells its products to its customers, whether individuals or professionals. They apply exclusively to all sales concluded by La Lourde, both via the e-commerce website intended for individuals, and through direct sales channels to professionals, including orders by telephone and email.
The purchase of products or services from La Lourde implies the unreserved acceptance by the customer of these GTC, which prevail above all other customer documents, and in particular over any general conditions of purchase, unless an express and prior derogatory agreement is granted by our company.
La Lourde reserves the right to modify these Terms and Conditions at any time. The changes will be applicable as soon as they are put online for any purchase after this online publication.
3. Products and services
La Lourde offers for sale a wide range of interior doors (melaminated, lacquered, wooden veneered) and accessories (handles, door stops, locks, and hinges), intended for both individuals and professionals. We also offer the possibility of placing custom orders, allowing our customers to acquire personalized products that precisely meet their needs and specifications.
Custom orders: Custom orders are made according to the specifications provided by the customer. Because of their personalized nature, these orders are excluded from the right of withdrawal in accordance with article L221-28 of the Consumer Code, which states that the right of withdrawal cannot be exercised for contracts for the supply of goods made according to consumer specifications or clearly personalized.
The availability of our standard and personalized products is indicated on our website for individuals, and by direct communication for professionals. In the event of temporary unavailability of a standard product, the customer will be informed of the foreseeable delivery times as soon as the order is taken.
4. prix
The prices of our products are indicated in euros, all taxes included (TTC), excluding delivery costs. The delivery costs are communicated to the customer before the final validation of the order and are invoiced in addition. La Lourde reserves the right to change its prices at any time but undertakes to apply the current rates indicated at the time of your order. Professionals benefit from preferential rates, reflecting our commitment to supporting commercial and professional activities. Specific conditions and discounts applicable to professionals are available upon request and may be subject to eligibility conditions or volume commitments.
5. Order online
To make an online purchase, the customer can select one or more products and add them to their basket. The validation of the order on our website implies the acceptance of the GTC, the recognition of having full knowledge of them, and the renunciation of relying on one's own conditions of purchase or other conditions. La Lourde will systematically confirm each order by email; this confirmation will include in particular the items ordered, their price, as well as the delivery methods.
6. Order in store
In-store purchases are made directly in our showroom or any other dedicated sales area. Customers can choose from products available in stores for immediate purchase. For special or custom orders made in store, customers will be informed of the specific conditions applicable, in particular with regard to manufacturing, delivery time and payment. It should be noted that the withdrawal conditions applicable to in-store sales differ from those for distance sales, in accordance with current regulations.
7. Direct Contact Orders
La Lourde offers the possibility of placing orders directly by telephone or email, mainly intended for our professional customers or for special and tailor-made orders. This order method allows for personalized interaction and a direct discussion of product specifications, deadlines, preferential prices for professionals, and payment terms.
To place an order through this channel:
• Customers can contact LaLourde by telephone at the number provided on our site or by email at the dedicated contact address.
• A member of our team will assist the customer in specifying the details of the order, including product specifications, quantities, prices, and delivery times.
• An order confirmation, including all the agreed details, will be sent to the customer by email for approval before the start of manufacturing or the preparation of the order.
• The terms of payment, delivery, as well as the modalities specific to this type of order, will be clearly indicated in the order confirmation.
It is important to note that, just as for in-store orders, the withdrawal conditions may differ from distance sales, depending on the nature of the order and in accordance with current regulations.
8. Payment
Payment for products and services can be made by various means, depending on the order method chosen by the customer. • Online:Payment is made via secure payment solutions. La Lourde accepts bank cards and other online payment methods specified on our site. The transaction is secure and encrypted to ensure the confidentiality of the customer's banking information. • In store: Payments can be made in cash, by credit card, or by check, depending on the options available and displayed in the store. • By direct contact (Phone/Email):Payment terms will be agreed individually with the customer. This may include bank transfer, payment by check, or other agreed methods, especially for large or personalized orders that may require a deposit.
9. Order Delivery and Pickup
Order deliveries are started once the shipment is complete and the payment has been fully paid. La Lourde offers various options for receiving orders, adapted to the preferences and needs of our customers: • Home delivery: For orders placed online, we offer various home delivery methods. The costs and delivery times are specified at the time of the order. Delivery is made to the address indicated by the customer when finalizing the order. • Pickup at the warehouse: Customers who have placed an order online or in store have the possibility to come and collect their order directly from our warehouse. This option allows flexibility for local customers or those who want to save on delivery costs. Details regarding the warehouse address and pick-up times will be provided upon order confirmation. • In-store purchase: Customers can also make purchases directly in-store. For special or tailor-made orders made in store, customers will be informed of the specific conditions applicable, in particular with regard to the preparation of the order. Orders can be picked up either immediately in store for products available on site, or at the warehouse for special orders or waiting to be prepared. It is important to note that, for collection at the warehouse, customers must arrange an appointment to ensure the availability and preparation of their order. Delivery Estimates At La Lourde, we strive to meet delivery deadlines to offer you the best possible experience. The delivery dates indicated on our site or communicated by our customer service are estimates based on the current availability of the products and on the usual delivery times of our carriers. We make every effort to meet these delivery estimates, but they may be subject to change due to factors beyond our control, such as production delays, logistical issues, or adverse weather conditions or force majeure. Responsibility for Delays It is important to note that La Lourde cannot be held responsible for delivery delays that are beyond our direct control. As a result, we cannot be held responsible for any damage or penalty resulting from such delays in the context of construction projects or any other situation requiring delivery on a fixed date.We encourage our customers to plan their orders taking into account this possibility of delay, in order to minimize any potential impact on their own timelines.Delivery trackingOnce your order has been shipped, you will receive a tracking number that will allow you to track the progress of your delivery, in order to minimize any potential impact on their own timelines.Delivery trackingOnce your order has been shipped, you will receive a tracking number that will allow you to track the progress of your delivery. directly on the site of the carrier.For any questions or concerns about the delivery of your order, our customer service remains at your disposal to assist you.Receiving delivery Upon receiving your order, we recommend that you check the condition of the products in the presence of the delivery person. If you notice damage, it is crucial to report it immediately on the delivery note and to contact us to let us know.
10. Right of Withdrawal
The right of withdrawal only applies to consumers making online purchases, in accordance with current legislation. Customers have a period of 14 days from the receipt of their order to exercise their right of withdrawal without having to justify reasons or pay penalties. As mentioned above, this right does not apply to tailor-made or personalized orders.
11. Return methods and refunds
ReturnsAt La Lourde, we are committed to providing our customers with high quality products. If for any reason you are not completely satisfied with your purchase, you can return it to us under certain conditions. You have the right to return the purchased product within 14 days from the date you received your order. For the return to be accepted, the product must be in its original condition, unused, and with all original packaging and accessories. Return costsPlease note that the return costs are borne by the customer. We recommend using a trackable delivery service to ensure the safety of your return. Return addressThe products must be returned to the following address: 15 Boulevard Saint-Marcel, 75013 Paris, France. Returns HandlingOnce the return is received and inspected, we will notify you of the approval or rejection of your refund request. If your return is approved, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days of receiving the returned product. ExceptionsPlease note that custom or personalized orders are excluded from the right of return due to their specific nature, in accordance with article L221-28 of the Consumer Code.”
12. Guarantees and After-Sales Service (SAV)
La Lourde is committed to offering its customers high quality products, accompanied by reliable guarantees and a responsive and efficient after-sales service.
Product warranties
• Hardware : All accessories and hardware (handles, door stops, locks, and hinges) are covered by a 2-year warranty against manufacturing or material defects.
• Doors: Our interior doors benefit from an extended 5-year warranty, covering defects such as buckling or cracks that may appear over time.
To benefit from these guarantees, it is essential that the installation of the products is carried out in accordance with the instructions provided in our installation videos available on our site. Failure to follow these installation guidelines may affect warranty validity.
Complaint procedure
In the event of the discovery of a defect on a product covered by the warranty, customers are invited to contact La Lourde by email, attaching their order form as proof of purchase. It is important to describe the defect observed in a precise manner to allow our team to deal with the complaint effectively.
Handling complaints
Each complaint is handled on a case-by-case basis, with the aim of finding the best solution for the customer. Depending on the nature of the defect and the warranty conditions, La Lourde may proceed with the repair, replacement of the defective product, or other appropriate compensatory measures.
We are dedicated to the satisfaction of our customers and are committed to handling all warranty claims in a timely and fair manner. For any questions relating to warranty or after-sales service, do not hesitate to contact us directly. Our team is there to assist you and provide you with the support you need.
13. Applicable Law and Dispute Resolution
Applicable lawThese General Terms and Conditions of Sale and all sales contracts concluded with Lalourde are governed by French law. This rule applies regardless of the nationality of the customer or the place where the order is placed. Dispute ResolutionOur objective is to resolve amicably any disagreement or dispute that may arise in the context of our commercial relationship. In case of disagreement concerning an order, the delivery of a product, or the application of our terms and conditions, we invite you to contact our customer service first. We are committed to seeking a satisfactory solution for all parties involved. Consumer MediationIf efforts to resolve the dispute amicably prove unsuccessful, you have the right to have recourse to a consumer mediator free of charge within one year from the date of the written complaint sent to our services. The mediator will act as an impartial intermediary between you and La Lourde in order to reach an amicable solution.To initiate a mediation, you can contact the consumer mediator to whom we report: [Mediator of consumption contact and details] It should be noted that the referral to the consumer mediator should only be made after trying to resolve the dispute directly with our customer service department by means of a written complaint. Competent courtsIn the event that an amicable solution cannot be found through mediation, disputes may be submitted to the courts of Paris, in accordance with the rules of jurisdiction in force.
14. Responsibility
La Lourde is committed to providing high quality products to its customers. However, we cannot be held liable in case of non-compliance with the laws of the country where the products are delivered (for example, if a product is prohibited). It is your responsibility to check with the local authorities the possibilities of importing or using the products or services you plan to order. We could also not be held responsible for any damage that occurs as a result of the misuse of the purchased product. LaLourde's liability is systematically limited to the value of the product in question, value at the date of sale, with no possibility of recourse against the brand or the company producing the product.
15. Intellectual property
All elements of the La Lourde site, whether visual or audio, including the underlying technology, are protected by copyright, trademarks or patents. They are the exclusive property of La Lourde. Any unauthorized use of these elements, without the express permission of La Lourde, constitutes a violation that may result in legal proceedings.
16. Personal data
La Lourde is committed to protecting the privacy of its customers and to processing personal data in accordance with the laws in force. The information collected is necessary for order management, as well as to improve the services and information we send to our customers. Customers have the right to access, modify and delete data concerning them.
17. General provisions
If a part of the GTC should be deemed illegal or unenforceable by a court decision, the other provisions would remain in force. La Lourde reserves the right to modify these Terms and Conditions at any time, the changes being applicable to all orders placed after the modification date.
18. Penalties in case of non-payment
La Lourde attaches paramount importance to respecting the payment deadlines agreed with our customers. In the event of late payment, we will apply measures in accordance with current regulations and our conditions of sale. • Possession of the Merchandise:Until full payment is received, La Lourde retains ownership of the products delivered. In the event of non-payment, we reserve the right to take back possession of the goods. This action may be carried out directly or by judicial means, depending on the situation and in compliance with applicable laws. • Late Payment Penalties : In accordance with regulations, late payment penalties will be applied to unpaid amounts at a rate of 5% per year. These penalties are calculated on the amounts due by the customer and are payable without the need for a reminder. • Judicial procedure: In the event of non-payment, La Lourde reserves the right to initiate legal proceedings in order to force the customer to pay the amounts due. All costs associated with this procedure will be borne by the defaulting customer. We encourage our customers to contact us in case of payment difficulties in order to find amicable solutions. However, meeting financial commitments is crucial for maintaining trust and maintaining business relationships.
